Shipping and Returns


The territorial scope of shipments Zapaline free is only to mainland Spain. For other areas, the web will show you the amount of ships in placing the order .
At the end of the buying process from the customer , Zapaline begins the process of preparing for the shipment of goods by means Zapaline available to the client.
It is important for the customer to check at the time of receipt , the shipment is in good condition . Thus, if the box is open , or if the appearance of the packaging, doubts or suspicions about violations of the sanctity of the product, the client should not receive it, immediately notifying Zapaline by phone or e-mail emerge.


We can choose between various forms of free shipping in Spain: Correos Paq72.

We have one forms of shipping out to Spain: Seur 48/72h.

There is an option of expedited shipping through Correos Paq48 for orders placed before 14.00 AM on weekdays , with an additional charge. Only for a shipments inside of Spain.

General and essential rules for the exchange or return of product:

The customer has a period of 30 days for exchanges or returns.
To perform them you must go to " My Account" registering with your username and password in the " My Orders " once is in a " Completed " , click " Completed " , the summary of the chosen order will appear and on the top right of the summary click on "Make a return " .
Fill in the information necessary for the exchange or refund request and follow the instructions . Zapaline send an email to the customer with the return or exchange instructions .
The shipping costs for returns and exchanges will always be charged to the customer .
You may return the product at no cost at any of our stores. Formerly shall have completed all the return process explained in the first paragraph of general and essential rules for exchange or return the product.

The product must be in perfect condition, brand new , unworn and in original packaging .
Zapaline reserves the right to refuse an exchange or refund who fails to comply is not described and in perfect condition.
If the product satisfies the conditions and is suitable for change Zapaline conduct the requested change. If the product satisfies the conditions and is suitable for return , Zapaline refund the amount thereof in the minimum of delay and will give you a voucher for the same amount .
In situations of Product Change the amount of change is different to paid by the customer , the corresponding charge or refund will be made .
In situations of defective product Zapaline will repair or replacement thereof. The customer must inform Zapaline in as soon as possible and within the period specified in these general rules for the anomalous situation of the product.
In case of any questions, comments or information to exchange or return the Customer Service Department is its attention to both telephone number 937 654 668 Monday to Friday from 9:30 to 13 pm and from 16:30 to 19 hours or email
Legal guarantees . ( Article 120 and 123 of the revised text of the General Law for the Defence of Consumers and Users). If defective , the seller must proceed , as appropriate , repair , replacement, price reduction or termination of the contract negotiations that will be free to the consumer and user. The seller is responsible for the lack of conformity becomes apparent within two years from delivery . The consumer and user shall report the lack of conformity within two months after he has knowledge of it.



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